Cancellation & Refunds
We want LeadGen to feel like money well spent. If it doesn't, this page explains what we'll do.
1. Digital, one-time purchases
Our DIY Toolkit, Automated System and Pro plans are one-time digital purchases. The moment you buy, the corresponding plan is unlocked in your browser and you can download the PDF.
2. 7-day refund window
If you've bought a one-time plan and feel it doesn't describe your business well enough to be useful, email support@madwithppc.com within 7 daysof purchase with your order ID and a one-line reason. We'll either:
- regenerate the plan with your corrections at no extra cost, or
- refund 100% of what you paid.
3. When refunds are not available
- Requests made more than 7 days after the purchase date.
- Requests where the plan has been downloaded as PDF, shared externally, or used to run live campaigns, and the business facts match the inputs you provided.
- Requests where the inputs you entered were deliberately misleading.
4. Setup & monthly optimisation engagements
For services (Setup, Monthly Optimisation) priced on a bespoke basis, cancellation and refund terms are agreed in the signed engagement letter. In general: cancel any time before work starts for a full refund; after work starts, you pay for completed deliverables.
5. How refunds are processed
Refunds are issued to the original payment method via Razorpay and typically appear in your account within 5-10 business days, depending on your bank.
6. Chargebacks
If you believe a charge is wrong, please email us first — we'll usually resolve it faster than a chargeback. Repeated or fraudulent chargebacks may result in loss of access to the Service.
7. Account cancellation
LeadGen is session-based with no recurring subscription on the DIY / Automated / Pro tiers, so there is nothing to cancel. If you want your plans and uploads deleted, email support@madwithppc.com.
8. Contact
Refund questions? Email support@madwithppc.com.